Privacy Policy

1. Introduction

AutoDispatch ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our platform at autodispatch.com.

2. Information We Collect

• Account Information: Name, email address, phone number, and company details provided during registration.
• Profile Information: DOT/MC numbers, equipment types, operating states, and years in business (for carriers).
• Load & Dispatch Data: Pickup/delivery addresses, vehicle information, VINs, gate passes, and transaction history.
• Payment Information: Billing details processed securely by Stripe. We do not store full card numbers.
• Communications: Messages exchanged between shippers and carriers on the platform.
• Usage Data: IP address, browser type, pages visited, and actions taken within the platform.

3. How We Use Your Information

• To provide, operate, and improve the AutoDispatch platform.
• To process payments and manage subscriptions.
• To match shippers with carriers and facilitate load transactions.
• To send transactional emails and important account notifications.
• To prevent fraud and ensure platform security.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Other Users: Shipper and carrier details are shared as needed to complete a transport transaction (e.g., contact info is revealed after a bid is accepted).
• Service Providers: Stripe for payment processing; email delivery services; hosting infrastructure.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of users.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained longer where required by law or for legitimate business purposes (e.g., transaction records).

6. Cookies and Tracking

AutoDispatch uses cookies and similar technologies to maintain session state, improve user experience, and analyze platform usage. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure payment processing via Stripe, and access controls. However, no system is completely secure and we cannot guarantee absolute data security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability (receive your data in a machine-readable format).

To exercise these rights, contact us at privacy@autodispatch.com.

9. Children's Privacy

AutoDispatch is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Your continued use of AutoDispatch after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at:
privacy@autodispatch.com